Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. There are no emergency or urgent repairs outstanding at this point in time. If so we can help you claim compensation on a NO Win, NO Fee basis. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Some of these repairs need to be inspected before the repair can be done. Wherever possible we will place the order immediately. Whats in it for you? Gateshead I have got this complaint, they monitor it and see it through to the end. about Our Customer Scrutiny Panel needs you! We will pay compensation for damage which is our fault or our contractors' fault. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. We hope to reschedule these eventsat a later date. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Our housing offices are currently closed to the public. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. I have to tell you, this week I have had four complaints that have been going on for two years. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Read more about the Housing Capital Investment Programme. Time to have your say on the future of our leisure service. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Always ask to see this card before letting anyone into your home. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Thursday 26th January 2023. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of View details of your former and current tenancies including rent statements and repair. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. This covers things like outside painting, replacement windows and annual gas servicing. Some of these jobs need to be inspected before the contractor can start the work. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. The panel decides which services they review based on various criteria. The contractors are currently repairing seven properties a week. Connected Voice are collating information about support across Newcastle and Gateshead. <> If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. We will tell you in advance when any work like this will happen. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. endobj Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. You can also include claims for loss of earnings and care costs if necessary. The report found the repair centre's ability to handle calls was deemed 'critically low'. They should all be done. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. NE8 1HH You have the chance to buy up to 10 additional holidays per year. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. However, our partners are continuing to deliver a series of . If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Our employees and contractors carrying out work will show you an identity card. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. We have guidelines on how long different repairs should take. If this is not possible, we will replace with the items we hold in stock. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Failure to do so could give you grounds to make a council house disrepair claim against them. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Gateshead Council. Planned repairs usually need an inspection before work is done. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. You should report any damage to your local housing office. Thank you so much. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. The council is responsible for most repairs to your home. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. To access this support or speak to an advisor, contact Business Gateshead today. You can also claim compensation for the damage that has been caused during repair work. The department is on the lookout for more callhandlers and building technicians. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. This makes sure that everyone is treated fairly. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. People really are our greatest asset at Gateshead Council, and we value every employee. Were delighted that you want to come and work with us. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair.
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